How to Create a Content Marketing Management Plan with ICT

Creating an effective content marketing management plan involves leveraging information and communication technology (ICT) to streamline processes, enhance productivity, and achieve marketing goals. Here's a step-by-step guide to help you navigate this journey.

What is Content Marketing Management?

Content marketing management is the strategic practice of planning, creating, distributing, and analyzing content to effectively reach and engage a target audience. It's the backbone of a successful digital marketing strategy, ensuring that the right messages reach the right people at the right time through the right channels.

Value of the Content Industry
Of Businesses Plan to Increase Content Marketing Spend
More likely to report "Very Successful" Results when spending at least $4K for Content
The Use of Interactive Content Increase

When Are You Ready to Begin Your Content Marketing Journey?

Communicating your brand by beginning your Content Marketing journey is focused on understanding the problems your brand is solving for. Your Value Proposition works with your Mission & Vision communicating what you do and who you are.

Start with the customer – find out what they want and give it to them.

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Communicating Information Using Technology


Raw data, facts, and knowledge.


Sharing information with meaning.


Tools and processes for creation and use.

Content marketing management acts as a vital bridge between information and technology for several reasons, demonstrably impacting various aspects of an organization's health:

  • Information Clarity and Accessibility: Content marketing translates complex information from diverse sources (research, product development) into clear, consumable pieces for target audiences. This bridges the gap between technical data and user understanding.

  • Technology Integration: Effective content marketing leverages technology platforms for creation, distribution, and analysis of content. This integrates content strategy with marketing automation tools, social media platforms, and content management systems (CMS).

  • Change Management and Adoption: Content marketing plays a crucial role in change management initiatives. By creating educational content (courses, tutorials), you can help users understand and adapt to new technologies or processes.

  • Brand Development and Storytelling: Compelling content marketing helps shape brand perception and build trust through storytelling. This bridges the gap between a company's technical capabilities and its emotional connection with customers.

  • Research and Innovation: Content marketing drives research by capturing audience needs and interests through comments, surveys, and content engagement data. This data informs future product development and innovation efforts.

  • Revenue Operations and Enablement: High-quality content, like sales enablement materials and product demos, empowers sales teams with the information they need to convert leads and drive revenue.

Can Content Drive Customer Acquisition?

What do people mean when they use the phrase “Organic Marketing?” They’re simply referring to a marketing strategy not focused on paid methods to attract new customers.

Through an organic marketing strategy, your customer finds you and develops a relationship naturally over time.

Reqest Access to the ORCA Method Workbook


What Topics of Conversation Are Natural to You, Your Brand and Your Audience?


What are some of the channels you'll use to facilitate content conversations?


Who is Your Customer and What Do They care About?


What are the Calls to Action and Activities Most Important to Building a Relationship?

Content Marketing Lexicon

In content marketing management, a content lexicon acts like a shared language guide for your brand's voice and message. It outlines preferred terms, avoids jargon, and ensures consistency across all content. 

This streamlines content creation by giving writers a reference point for word choice and brand tone. Think of it as a secret handshake for your content team, speeding up development and guaranteeing a unified brand experience for your audience.


Develop and curate high-quality materials, including articles, videos, and infographics. Align content with your brand's objectives and audience needs. Aim for valuable, informative, and engaging outputs


Understand the background, target audience, and market trends to tailor your content strategy. Analyze key factors influencing your industry. Establish a solid foundation for effective marketing.


Craft compelling and persuasive text that resonates with your audience. Focus on clarity, tone, and engagement. Ensure your messaging is consistent across all platforms.

black and silver laptop computer on brown wooden table


CRM, or Customer Relationship Management, acts as a treasure trove of customer data for content marketing management. It provides insights into who your audience is, what interests them, and how they engage with your brand. This allows marketers to tailor content to resonate better, leading to more effective campaigns.

shallow focus photo of woman in beige open cardigan

Customer Acquisition

In content marketing management, customer acquisition is like the bait on your marketing hook. It's the process of attracting potential customers with valuable content, nurturing their interest, and ultimately converting them into paying customers. By providing informative and engaging content, you build trust and establish yourself as an authority, making your solutions more appealing when the time comes to buy.

a man sitting at a table in front of a laptop


Engage users by creating challenges that tap into their competitive spirit and desire for achievement. Use gamification elements like badges and leaderboards to reward participation. Encourage user-generated content and social sharing to amplify reach. Tailor challenges to address audience pain points, providing value and solutions while fostering community interaction. Regularly update challenges to keep them fresh and aligned with current trends.

person using macbook pro on brown wooden table


In content marketing management, community is your loyal squad. It's the engaged audience you cultivate around your brand through valuable content. This community provides valuable feedback, helps amplify your message, and fosters brand loyalty. By nurturing your community through interactive content and fostering two-way communication, you turn content consumers into brand advocates.

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Content Calendar

In content marketing management, a content calendar is your mission control center. It maps out the creation and publishing schedule for all your content, ensuring a steady flow, organized tasks, and a clear view of your content strategy coming to life.

two people shaking hands


In content marketing management, contracts are the legal guardrails that protect both you and your clients. They clearly define the scope of work, deliverables, compensation, ownership of content, and termination clauses. This ensures everyone's expectations are aligned and minimizes the risk of disputes if something unexpected arises.

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In content marketing management, copyright is the invisible fence around your original content. It grants ownership rights, preventing others from copying or using your work without permission. Understanding copyright is crucial for ensuring your content remains yours and protects you from legal issues.


In content marketing management, capabilities are the superpowers in your content creation arsenal. These encompass the skills, tools, and resources you have at your disposal to develop, distribute, and analyze content. From strong writing and editing abilities to expertise in SEO and social media marketing, these capabilities determine the type and quality of content you can produce and the effectiveness of your overall strategy.


In content marketing management, chat can be a double-edged sword. On one hand, it offers a real-time engagement channel for gathering audience insights and feedback directly. Live chat conversations can spark content ideas, identify pain points, and reveal what resonates with your audience.  However, it also requires immediate responses and can be time-consuming to manage.  The key is to strategically utilize chat for targeted engagement,  focusing on gathering valuable intel to fuel your content creation.


Channels are distribution paths for your content marketing efforts. These channels can include social media platforms, email marketing, your company blog, and even offline channels like print media. The right channels for your content will depend on your target audience and your overall marketing goals.


Campaigns are focused initiatives that use specific content to achieve a particular goal. This goal could be anything from brand awareness to lead generation to product education. Campaigns typically involve a series of related content pieces distributed across multiple channels over a set timeframe.

man in blue formal suit


Courses are educational programs delivered as content. They can be offered for free or at a price and aim to build audience expertise and brand loyalty. Courses can be delivered through various formats like ebooks, video tutorials, webinars, or online modules.


Culture refers to the overall mindset and values that guide your content creation. It emphasizes authenticity, transparency, and alignment with your brand identity. This culture fosters collaboration, audience understanding, and a consistent voice across all your content.


Connections refer to the relationships you build with your audience through your content. This goes beyond simply delivering information. It's about creating content that resonates with your audience's needs, interests, and emotions. Effective content fosters two-way communication, encourages engagement, and ultimately builds trust and loyalty.


Comments are audience responses left directly on your content (like blog posts or social media). They offer valuable insights into audience reception, can spark conversations, and provide opportunities to directly address questions or concerns.


Conversations are two-way interactions around your content. This can include comments, replies on social media, responses to surveys or polls, or even discussions in online communities you foster. These conversations create a sense of community, provide valuable audience feedback, and allow you to refine your content strategy for better engagement.


Capacity refers to your ability to consistently create, distribute, and manage your content marketing efforts. This includes factors like: Resources, Speed and Reach.


In content marketing, contacts refer to the individuals within your target audience who have expressed interest in your brand or content. This could include: Email Subscribers, Social Media Followers and Website Visitors.

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Conducting Market Research for Your Brand

Interpreting Qualitative and Quantitative Data is important to your brand's content marketing strategy. 

Qualitative Data offers the stories, or narratives, describing your customer's experience interacting with you or your brand. Quantitative data outlines important information regarding the numbers of those interactions.

Both are important to understand: Who Your Brand Is, What Separates You From Your Competitors and How Customers Should Feel after Working with You.

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How to Implement Your Content Marketing Management Stack with ICT

Empowering your content marketing with ICT (Information and Communication Technologies) involves building a robust content marketing tech stack. This acts as your digital toolbox, streamlining workflows and maximizing impact. Tools like content management systems (CMS) will house your content and allow for easy editing and publishing. 

CRM systems provide audience data to tailor content, while SEO tools optimize content for search engines. Social media schedulers ensure consistent posting across platforms, and analytics software measures the effectiveness of your efforts. By integrating these ICT solutions, you create a powerful system for crafting, distributing, and analyzing content, propelling your content marketing strategy to new heights.

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Where's the happy medium? 

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Implementing Content Marketing Management With ERP

The integration of ICT extends beyond core content marketing tools. Enterprise Resource Planning (ERP) systems, while not directly related to content creation, can play a crucial role.  According to a McKinsey & Company report, ERP systems can centralize product information, allowing for data-driven content creation that accurately reflects your offerings.

ICT also fosters internal and international communication. Collaboration tools facilitate brainstorming sessions and content reviews across departments, ensuring brand alignment. Similarly, translation and localization software bridges the gap for international audiences.

Finally, robust analytics go beyond measuring website traffic. Distribution platforms like email marketing software often provide detailed subscriber engagement metrics. Integrating these insights with social media analytics and website traffic data paints a holistic picture of your content's performance across channels. This allows you to refine your distribution strategy, focusing on the channels that resonate most with your target audience. By leveraging ICT to its full potential, you create a content marketing management stack that's not just efficient, but also strategically targeted for maximum impact.

Data-Driven Strategy

Data-guided Content Creation

Targeted Distribution

Right-fit Content Delivery

Streamlined Collaboration

Efficient Content Teamwork

Content Optimization

Improving Content Performance

Communicative Content: Combining Copy, Context, Creativity & Community

In the dynamic world of content marketing, the ability to adapt and innovate is crucial. Drawing from my extensive experience in the field, I have come to appreciate the foundational principles that drive successful content strategies.

Read About the 4 C's of Content Marketing