What is Information and Communications Technology (ICT)?

Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications


Information and communication technology plays a crucial role in the overlap of external communications, internal communications, product development, and enterprise resource planning by providing the necessary tools and infrastructure to streamline communication, enhance collaboration, and optimize business processes. 

From customer relationship management (CRM) and marketing automation platforms to project management tools and enterprise resource planning (ERP) software, information and communication technology empowers businesses to leverage data and analytics to make data-driven decisions, automate routine tasks, and improve overall efficiency. 

Additionally, the integration of machine learning and artificial intelligence can further enhance the capabilities of information and communication technology, enabling businesses to gain new insights and unlock new opportunities. Ultimately, information and communication technology is essential for organizations looking to remain competitive and thrive in today's rapidly evolving digital landscape.

woman and man sitting in front of monitor


Includes physical components such as computers, servers, mobile devices, printers, and other electronic devices.


Programs and applications that help in performing specific tasks. This can include operating systems, productivity software, business applications, and  software for specific industries.


The raw information that is used by software applications to perform tasks. It includes structured and unstructured data such as documents, audio, video, images, and data stored in databases.


The communication infrastructure that connects hardware devices and enables data transfer. This includes wired and wireless networks, internet connectivity, and cloud-based computing resources.